Effective Date: May 21, 2025
Last Updated: May 21, 2025
At The Bhadrachalam Cafe, we aim to deliver hot, fresh, and high-quality food directly to your doorstep in a timely manner. This Delivery Policy outlines how we handle food delivery, coverage, and delays.
We currently deliver to select areas within Hyderabad.
To check if your location is serviceable:
Use the location selection tool at https://thebhadrachalamcafe.hyperapps.in/home before placing your order.
If your area is not covered, you’ll be informed before checkout.
Estimated delivery time is typically 30–60 minutes from order confirmation. Actual time may vary depending on:
Once your order is placed, you'll receive updates via SMS/WhatsApp or in-app (if enabled), including:
We strive to be punctual, but delays may occasionally occur due to circumstances beyond our control. If a delivery:
we will either:
If the delay is due to incorrect address, customer unavailability, or unreachable contact number, no refund or redelivery will be applicable.
We use Pidge and other logistics providers to ensure timely and secure delivery. Their personnel are trained to handle food with care and hygiene.
To ensure correct delivery, our delivery partners may:
For any issues related to delivery, delays, or wrong orders, contact us at:
📞 +91 7893779377
📧 thebhadrachalamcafe@gmail.com
We recommend reporting issues within 1 hour of delivery.