🔁 Return & Refund Policy
Effective Date: May 21, 2025
Last Updated: May 21, 2025
At The Bhadrachalam Cafe, we take great care in preparing and delivering your food. However, if you experience any issues with your order, we're here to help.
🔹 1. Eligibility for Refunds
- You received the wrong item or an incomplete order.
- Your food was not delivered.
- The food was damaged or spoiled upon delivery.
- Payment was charged more than once for the same order.
🔹 2. Non-Refundable Situations
- Change of mind after the order is placed.
- Delays caused by customer unavailability or incorrect address.
- Dissatisfaction based on taste preference (unless quality is compromised).
- Partial consumption or tampering of delivered food.
🔹 3. Requesting a Refund
To request a refund, please contact us within 2 hours of delivery:
Please include:
- Your order ID
- Description of the issue
- Photo evidence (if applicable)
🔹 4. Refund Processing
- Once reviewed and approved, refunds will be initiated to your original payment method.
- Refunds are typically processed within 5–7 business days.
- For UPI or Razorpay payments, timelines may vary based on your bank.
🔹 5. Cancellations
Orders can only be canceled before food preparation begins. To cancel, contact us immediately via phone. If accepted, we’ll issue a full refund.
🏡 6. Need Help?
If you're unsure whether your case qualifies for a refund, please contact us. We aim to resolve all issues fairly and promptly.
🏡 Contact Information
The Bhadrachalam Cafe
Pillar Number C1553, Road No. 5,
Behind Pillar C1552, Women’s Welfare Housing Society,
Jubilee Hills, Hyderabad – 500033
📞 +91 7893779377
📧 thebhadrachalamcafe@gmail.com