📄 Terms of Service

Effective Date: May 21, 2025
Last Updated: May 21, 2025

Welcome to The Bhadrachalam Cafe! These Terms of Service (“Terms”) govern your use of our website (thebhadrachalamcafe.com) and our ordering platform (HyperApps), including any interactions, orders, and services provided.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our websites or place an order.

🔹 1. Use of Services

• You agree to use our websites and services lawfully and respectfully.
• You shall not interfere with platform functionality or security.
• You shall not submit false information or use the platforms for illegal or unauthorized activity.

🔹 2. Ordering and Payment

• Orders are placed through HyperApps.
• OTP verification is required for login.
• Payments are securely processed via Razorpay. We do not handle or store card/payment details.
• Users are responsible for ensuring delivery details are correct.

🔹 3. Delivery & Fulfillment

• Deliveries are handled by Pidge or authorized partners.
• Estimated delivery times are indicative and not guaranteed.
• We aim to resolve delays quickly and transparently.
• Report disputes promptly using the contact details below.

🔹 4. Refunds & Cancellations

• Confirmed orders may not be cancelable.
• Refunds are case-based (e.g., incorrect or missing orders).
• Refund requests must be emailed to thebhadrachalamcafe@gmail.com.

🔹 5. Intellectual Property

• All content and branding belong to The Bhadrachalam Cafe or are used with permission.
• You may not reproduce, modify, or reuse content without consent.

🔹 6. Third-Party Services

• We use services from HyperApps, Razorpay, Pidge, Google, and Meta.
• You are also subject to their terms and policies when interacting through their services.

🔹 7. Limitation of Liability

• We do not guarantee uninterrupted or error-free operation.
• We are not liable for indirect losses or delivery issues beyond our control.

🔹 8. Changes to These Terms

We may update these Terms occasionally. Continued use of services indicates acceptance of updated Terms.

🔹 9. Contact Us

The Bhadrachalam Cafe
Pillar Number C1553, Road No. 5,
Behind Pillar C1552, Women’s Welfare Housing Society,
Jubilee Hills, Hyderabad – 500033
📞 +91 7893779377
📧 thebhadrachalamcafe@gmail.com